FAQ
📦 Orders & Shipping
Q: How long does it take to process my order?
A: Orders are processed within 1–2 business days.
Q: How long does shipping take?
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United States: 5–8 business days (Free Economy Shipping)
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International (Australia, Austria, Belgium +233 more countries): 6–18 business days (Free Economy International Shipping)
Q: Will I receive a tracking number?
A: Yes! Once your order ships, you’ll receive an email with tracking information.
🔄 Returns & Refunds
Q: What is your return policy?
A: You can return items within 30 days of delivery if they are unused, in original packaging, and in the same condition you received them.
Q: Do I have to pay for return shipping?
A: No, return shipping is free.
Q: How long does it take to get my refund?
A: Approved refunds are processed within 5–7 business days after we receive your return.
💳 Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, Shop Pay, and other secure payment methods available at checkout.
Q: Is my payment information secure?
A: Yes. All transactions are processed through secure, encrypted payment gateways.
🛠️ General
Q: Do you ship worldwide?
A: Yes, we ship to the United States and over 230 countries worldwide.
Q: How can I contact customer support?
A: You can reach us anytime:
📧 Email: Support@AuraCliff.shop
📞 Phone: +1 (442) 888-9149
🏠 Address: 50 Connecticut Avenue apt 1, Norwalk CT 06850, United States